Every department's calls, in one place, by its own rules.
Queues per department, after-hours routing to the doctor on call, and one audit trail of every record opened.
Works with the EHRs clinics already use.
- Epic
- Oracle Health
- athenahealth
- eClinicalWorks
- NextGen Healthcare
- MEDITECH
- Veradigm
Each new case finds its department.
Routing reads the case as it opens and drops it in the queue that takes it, before a nurse has to move anything.
Routing rules, in order
- Refill, appointment, results and forms requestsFront desk
- Every case while the clinic is closedAfter hours
- Patients under 18Pediatrics
- Post-op protocolsSurgery
- Anything no other rule takesNurse line
New cases this morning
8:04 am
Wheezing that the inhaler isn't helping, 9-year-old
Routed to Pediatrics
8:11 am
Drainage from the incision, 6 days after hernia repair
Routed to Surgery
8:19 am
Needs a refill of levothyroxine before Friday
Routed to Front desk
8:26 am
Dizzy when standing since starting a new blood pressure medicine
Routed to Nurse line
What IT and compliance ask about first.
Staff who are patients too
An admin can restrict a record, such as a colleague's. Opening it takes emergency access, a reason and someone else's review.
Someone leaving
Deactivating them ends their sessions at once, refuses their tokens and unassigns their open cases.
Signing in
A second factor on every account, passwords checked against known breaches, and an idle sign-out your admin sets.
Your network
An admin can limit sign-in to your address ranges. A sign-in from anywhere else is refused and logged.
Your departments
Each is a queue with its members and the cases it takes. Nurses open on their own, and a case someone moved stays put.
Every read, search and export of patient data goes in an append-only log1, and each role opens only what its work needs.2
Start with one department.
We map its queues and routing with you, and connect your EHR read-only.