The medical inbox, sorted and on the record.
Calls, voicemails and requests arrive as cases, sorted by urgency, with the patient's chart beside them. Each step is documented and timed for billing.
The emergency goes to the top.
Cases sort by priority, then by how long they have waited. A caller who rang last can still be seen first.
Inbox
My queues · most urgent first
- Needs review5
- With doctor2
- Call back3
- On hold1
- EmergencyWalter BrooksCalf swollen and short of breath, 5 days after knee replacementOrthopedicsWaiting 1 minUnassigned
- UrgentMarisol VegaFever of 101.8°F and a red wound after appendectomySurgeryWaiting 14 minJ. Reyes
- UrgentTheo Lindqvist, 3Barking cough and noisy breathing, worse tonightPediatricsWaiting 9 minUnassigned
- RoutinePriya NairItchy rash on both forearms since SaturdayPrimary careWaiting 32 minA. Chen
- LowGordon WellsRefill request: lisinopril 10 mgFront deskWaiting 41 minFront desk
The inbox, part by part.
Log a call
Staff take the call down live, or bring in a voicemail or a transcript. Red flags show while they type.
AI triage
Red-flag rules set the floor. AI suggests the priority, likely causes, next steps and the protocols it used.
The nurse inbox
Queues by department, most urgent first, with holds, response targets and after-hours routing.
Doctor sign-off
The nurse hands off with a drafted SBAR. The doctor signs off, and the patient reads the answer on their secure page.
The billing record
Each call, callback and sign-off is documented on the case with who did it and when, ready for your billing team.
Follow-ups
Post-op check-ins go out by text or email on the days the guide sets. Answers that need a nurse open a case.
Ready on day one.
- Triage protocols
- 250protocols
- Adult and pediatric, written from public guidance. Triage cites one only once your medical director adopts it.1
- Post-op guides
- 22guides
- The check-ins a follow-up sends, such as after a knee replacement or a tooth extraction.
- Policies and FAQs
- 13documents
- Versioned and reviewed in your knowledge base.
Read-only, in the EHR you already run.
| Feature | Oracle Health | Epic | athenahealth |
|---|---|---|---|
| Finds a patient by MRN | Included | Included | Included |
| By the number they called from | Included | Included | Not included |
| By name and date of birth | Included | Included | Included |
| Refreshes a linked chart | Included | Included | Included |
| Writes to your EHR | Never | Never | Never |
See your own calls sorted.
We set up your queues on the call and walk one case through end to end.